Support Overview
FlexGen Customer Support
Zortec Customer Support
TnCIS Customer Support

Hardware Support

Meet the Technical Services Team

Software Support

All Technical Services support staff have been A+ trained and have experience repairing a wide variety of computers and printers. When you call our Toll-Free support line, a receptionist will ask you a couple of questions and enter the information into our call-tracking system.

The receptionist will then try and connect you with someone in the Technical Services Department. If the problem is unable to be resolved over the phone we will forward your problem to a Technical Services Representative in your area. The Technical Services Representative will contact you and arrange a time to visit your office.

In the event that your problem cannot be resolved by the Technical Services Representative a loaner piece of equipment may be installed in your office. Your malfunctioning device will then be shipped to our Columbia office for repair. If the equipment cannot be repaired then it will be replaced with equipment of equal or greater value. Once it has been repaired and tested it will be shipped back to the Technical Services Representative who will arrange a time to install the repaired equipment.

Our Hardware support is free of charge for any computer system that is under warranty from LGC. Hardware support is also available to all customers who have purchased a Hardware Maintenance Contract with LGC. Any software customer whose hardware is no longer under warranty and hasn't purchased a hardware maintenance contract may purchase hardware support for an hourly rate and the cost of any replacement parts.

Software Support

Meet the FlexGen Support Team

Meet the Zortec Support Team

Phone Support is the first contact for support when software related calls comes through the 800 support call center, during normal business hours.

With phone support's knowledge of the LGC software and continual training of new features, they support the customers via phone and modem.

LGC also has a field staff that allows our support to extend into the field, if needed, for any issues that require hands-on attention. Our phone support department likes to give support a different meaning than your typical support help desk. They give their personal touch when assisting customers and their friendliness and dedication makes them top notch in their line of work. Our phone support department knows that all customer issues are unique and each issue is treated as such. A phone support team member will help determine which department will be most able to help you with your problem. When service counts, count on us!